Terms & Conditions

Prices & Payments

  • Item’s prices are indicated in US$
  • International payments accepted via Paypal
  • Local payments can be paid in cash (KES)  or via paypal

Shipping/Delivery

  • Delivery within Nairobi CBD is free
  • Delivery to the rest of  Nairobi County is US$ 3
  • Deliveries to other towns/cities  is US$ 5
  • International delivery rates will apply to all international shipments.International deliveries done via Kenya Postal Corporation and takes at most 14 days.Customer provided with tracking number. Additional charges will apply for express deliveries ( within 3 days).
  • If you require any other delivery options, please indicate in your order during checkout contact us

Shipment & Claims

  • In the event of damages,original shipping carton and good must be retained for inspection. Damages must be notified to ACOH and the carriers within 24 hours of receipt of merchandise. A damaged item can be replaced but the customer will be responsible for freight charges.
  • You may exchange or return merchandise by mail within 30 days (Except for Wholesale) of receipt of purchase. You will receive a full refund less shipping. The customer is responsible for freight charges in case of exchange. Please include your name, order number and a short note stating the reason for return/exchange. Your feedback is very important to us!
    Once your package has been received, your refund will be processed in the original form of payment within 3-5 business days. You will be notified via email to the address listed on your account when this transaction has taken place.
    Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
  • Claims for damages will not be allowed if the above is not complied with.

Product Descriptions
While our product descriptions are as accurate as possible and we provide large pictures to enable you to make an informed decision, do not hesitate to request for more pictures prior to placing an order. You may also email us for any special order not described in this website.

Privacy policy
Your personal information gathered through this website is only for processing your order. This information is kept strictly confidential and is not revealed to any third parties.For more information,please contact us